Scan a QR code, have your life insurance contract serviced

To enable more customers to meet their self-service needs with immediate closure, Bajaj Allianz Life Insurance, one of the leading private life insurers in India, has launched QR Code Enabled Services. This industry-first initiative is simple and secure and gives customers access to 15 popular services on their phone. All the customer has to do is scan the QR Code available in the Company’s agencies and put their life insurance policy on self-service.

Rajesh Krishnan, Director of Operations and Customer Experience, said, “Our customers are evolving and we strive to continue to delight them with simple and secure service offerings. With this industry-first initiative, they now have a branch on their Palm with the QR-Code Enabled service. This will not only reduce their waiting time, but also provide them with an easy and pleasant experience when responding to their requests. We will continue to invest in expanding our service options to ensure customers have a better experience with us.”

The QR-Code Enabled service, a unique digital self-service feature, is available at all 509 branches of Bajaj Allianz Life Insurance and designed to provide seamless service delivery to customers. They can make premium payments online, view or download policy-related documents (such as policy bonds, premium payment certificates, and fund performance statements), switch funds as they choose, and many Moreover.

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Justin D. O'Neill